We hope you never have to deal with your site being hacked. Luckily, there are several ways you can try to safeguard against hacking and take quick action if it happens to you.
If you believe your site has been hacked, or there are unrecognized items appearing on your site, here are some troubleshooting steps you can take:
1. Contact your hosting company
Your host can look at your site’s server logs and, if you’re on a shared host, tell you if another site on your server is causing issues for your site and others. They can also check to make sure you’re running updated web server software (like PHP) and ideally make automatic updates.
A quality web host is key to warding off most of these issues before they arise. Check out these exclusive hosting discounts if you’re considering upgrading your hosting company!
2. Run a free Sucuri Site Check
Sucuri is well-known for their level of service and site protection. If the free check reveals issues your web host can’t clear up, Sucuri’s paid service can determine if there is anything malicious going on with your traffic or site and help you resolve the issues.
Many AdThrive publishers also recommend Wordfence’s paid plugin and their site repair services.
3. Update your plugins / do a plugin audit
Make sure to regularly update your plugins/add-ons and remove any you’re not currently using. Check out this article for some great tips for how to perform a plugin audit.
4. Maintain strong passwords
Make sure you use strong passwords and change them on a regular basis. This simple step can help ensure that anyone who might have your existing password can no longer access your site. If you have multiple users with access to your site, make this a policy for their accounts as well.
5. Limit administrator accounts
Limit the number of user accounts that have full, administrator access to your site. Grant administrator access only when necessary and revert accounts to limited access when full access is not needed.
Is it the ads?
Often, you’ll first hear about an issue with your site from readers reporting strange behavior like being hijacked to new pages or seeing files download in their browser.
While malicious ads can occasionally cause things like this, our advanced filtering technology learns and adapts to protect against known bad actors.
Start with the steps above for a strong defense and a quick recovery. If you’ve tried these steps and are still experiencing issues, feel free to reach out to us so we can take a look!