It’s important to keep your tax form updated in your AdThrive dashboard. Our payment system pulls information from your tax form, so any out-of-date information could cause a delay in your payments.
Update your tax form if you move and have a new address, if your name or business name has changed, or if you have made a change in your business organization (such as going from an LLC to an S-Corporation).
If you make one of these changes close to the 15th of the month, you may want to wait until you receive your next AdThrive payment before changing your tax form. The IRS usually takes a few days to update their records, so your new information may not be accepted in the system right away.
If you get an error when you try to update your tax form, confirm that all information entered in your tax form (Page 3 on your Payment Info page) EXACTLY matches the information entered in your address form (Page 1 on your Payment Info page). Even minor mismatches can cause an error. See this article for some common issues that can result in an error.
If everything matches exactly, but your tax identification number is new, it may need time to finish processing with the IRS. You may want to revert to the previous information and try again in a few days.
If your tax form has become invalidated in our system, we will be alerted and will get in touch to help you make the necessary corrections. You will also likely receive an automated email from Tipalti, our payment partner.
For instructions on how to update your tax form, check out this article: How do I update my tax information in the dashboard?